Privacy Policy – HairScan AI
Last Updated: June 2, 2025
This Privacy Policy explains how HairScan AI ("we", "our", or "us") collects, uses, and protects your information when you use our mobile application ("App").
By using the App, you agree to the collection and use of your information in accordance with this policy. If you do not agree with this Privacy Policy, please do not use the App.
Information We Collect
We may collect the following types of information:
a) Personal Information You Provide
- Name (optional)
- Email address (if you register an account or contact us)
- Photos of your hair or scalp (optional, used for visual analysis only and not shared publicly)
- Hair condition and progress data
- Responses to onboarding or care-related questions
Automatically Collected Information:
- Device information (model, OS version, language, etc.)
- Usage data (app features used, session length, etc.)
- IP address (for analytics/security)
We do not collect sensitive personal identifiers such as passport numbers, social security numbers, or financial account information.
Tracking & Cookies Data
We may use cookies and similar tracking technologies to analyze usage and improve your experience. These may include session cookies, preference cookies, and security cookies.
You can set your browser or device to refuse all cookies or notify you when one is sent. If you do not accept cookies, some features may not function properly.
How We Use Your Information
We use your information to:
- Analyze your hair condition and offer tailored suggestions
- Generate personalized care plans
- Track your progress over time
- Improve the App’s performance and features
- Provide customer support
- Send important updates or notifications
- Provide AI-generated insights and visual evaluations based on your hair condition
We do not use your data for marketing purposes without your explicit consent.
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on:
- Your consent (e.g., when uploading photos)
- Our legitimate interest (e.g., to improve our services)
- The necessity to perform a contract (e.g., delivering paid features)
- Compliance with legal obligations
Data Retention
We retain your data only as long as necessary to fulfill the purposes described above. You may request deletion of your data at any time by contacting us at napfrabsns@gmail.com
Data Hosting
Your data is stored using cloud services such as Firebase and/or Google Cloud, which maintain high standards of security and compliance. The servers may be located in the EU or other jurisdictions with adequate data protection standards.
Sharing of Information
We do not sell or rent your personal data. We may share your data only in the following cases:
- With service providers (e.g., cloud storage, analytics) who are contractually bound to protect your information
- To comply with legal obligations or law enforcement requests
- In case of a business transfer (e.g., merger or acquisition)
International Transfer of Data
Your information, including Personal Data, may be stored and processed outside of your country of residence, including in the United States or European Union, where we or our service providers maintain servers.
We ensure that any such transfers are made in compliance with applicable laws and with appropriate safeguards in place (e.g., Standard Contractual Clauses).
Security
We use encryption and industry-standard measures to protect your data. Your photos and personal data are processed automatically and stored securely. We do not manually review uploaded photos.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Object to certain processing
- Request data portability
To exercise these rights, contact us at napfrabsns@gmail.com
We will respond to your request within 30 days in accordance with applicable data protection laws.
Children’s Privacy
The App is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent and believe your child has provided us with personal data, contact us and we will delete it.
Disclosure of Data (Legal Requirements)
We may disclose your personal information in good faith when necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of HairScan AI
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
- Protect against legal liability
Analytics
We use Firebase, an analytics service provided by Google Inc., to monitor and analyze the use of the App.
You can manage your preferences through your device settings or by visiting:
https://policies.google.com/privacy?hl=en
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the “Last Updated” date above. Continued use of the App means you accept the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
Legal Responsible: Vincenzo Napoletano
Email: napfrabsns@gmail.com